Privacy Policy

Being and Becoming Occupational Therapy

Last updated: January 2026

Being and Becoming Occupational Therapy is committed to protecting your privacy and handling personal information in a respectful, transparent and lawful way. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

Business name: Being and Becoming Occupational Therapy
Practitioner: Madison Gounis
Email: beingbecoming.ot@outlook.com
Phone: 0426 829 722
Location: Newcastle, NSW (mobile and clinic-based services)

What Information We Collect

We may collect personal information that is reasonably necessary to provide Occupational Therapy services, including:

General information

  • Names (child and parent/carer)

  • Date of birth

  • Contact details (phone, email, address)

  • Funding information (e.g. NDIS plan details, Medicare EPC)

  • Enquiry and intake information submitted via our website or email

Health information

  • Information about a child or young person’s development, wellbeing and participation

  • Relevant medical, educational or allied health information (with consent)

  • Assessment notes and therapy documentation

Health information is considered sensitive information and is handled with a high level of care and confidentiality.

How We Collect Information

We collect personal information through:

  • Website enquiry forms

  • Intake forms

  • Email and phone communication

  • Referrals from parents, carers or professionals (with consent)

  • Direct communication during services

We aim to collect information directly from you wherever possible.

Why We Collect Information

We collect and use personal information to:

  • Respond to enquiries

  • Determine whether our services are appropriate

  • Provide Occupational Therapy services

  • Communicate with families and relevant professionals (with consent)

  • Manage appointments, billing and funding requirements

  • Meet legal, ethical and professional obligations

We only collect information that is relevant and necessary to provide support.

Disclosure of Information

We do not sell or rent personal information.

We may share information when:

  • You have given consent

  • It is required to coordinate care with other professionals (e.g. schools, GPs, allied health)

  • It is required for NDIS or Medicare purposes

  • We are required by law to do so

Any disclosure is limited to what is necessary and appropriate.

Storage and Security

We take reasonable steps to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or modification

Information may be stored electronically and/or in secure practice management systems. Access is restricted to authorised persons only.

Access and Correction

You have the right to:

  • Request access to personal information we hold about you or your child

  • Request corrections if information is inaccurate or incomplete

Requests can be made by contacting us using the details above. We will respond within a reasonable timeframe.

Website and Online Forms

Our website may include enquiry forms that collect personal information. Submitting information through the website is voluntary. We encourage you to avoid sharing unnecessary sensitive information in initial enquiries.

Third-Party Services

From time to time, we may use third-party services (such as practice management or booking platforms). These services have their own privacy policies, and we encourage you to review them when applicable.

Children’s Privacy

We work primarily with children and teenagers. Personal information relating to a child is collected with the consent of a parent or legal guardian, unless otherwise permitted by law.

Complaints

If you have concerns about how your personal information has been handled, please contact us directly. We take privacy concerns seriously and aim to resolve issues promptly.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practice, technology or legal requirements. The most current version will always be available on our website.